I had low salt menu which was very comforting to be able to choose as salt not good for me. Pros: "Crew were amazing, superb. Cons: "At CKG, mobile boarding passes for international are not accepted by the security screening authority, which says only boarding passes printed at the counter are acceptable.
The QR counter opens approximately 3. Pros: "Seat more comfortable. Pros: "Crews were excellent. Luggage came out very fast. Flight was very comfortable. Pros: "I was at airport 1 hour before the flight time But they already closed the gate, and I missed the flight, and my return flight is gone too Omg to much for me" Cons: "I wish you can do something for me Because the tickets is really expensive".
Pros: "Seats were comfortable but space was narrow" Cons: "Please give space between front and back seats". Cons: "For deboarding they used stairs not ramps at their hub in Doha - must be some sort of new innovation to improve fitness. The Wifi onboard was in name only - it was so slow you wouldn't notice it is working or not - i flew Qatar because they claimed to have Wifi- hugely disappointed. Pros: "The Service is always great, entertainment system is great and the food is even good.
Pros: "Aircraft was brand new -- very clean and everything worked well. All flights were on time. Crew was excellent -- very courteous and helpful. Overall -- very good. Pros: "Fabulous crew, good choice of food and drinks and served whenever you want it. Good array of entertainment on offer but our flight was a 'sleeper' so after a fumble with the controls and the limited new releases, I opted to read instead.
Amenity kit a quality piece that is both practical and useful. The food choices while good, have been paired back as have the selection of wines. Pros: "Good crew, fair choice of food and drinks and served whenever you want it. Not sure we like the Dreamliner configuration and levels of comfort more than the or Airbus offerings but it was fine.
Most of us in the cabin complained but these parents were pathetically weak and elected to allow it to continue. No sleep Qatar should stop using this dreadful place. Crew seemed to have stopped referring to the passengers by name and offer a less-personalised service in Business than we have become accustomed to. Cons: "The TSA agents broke my phone and tried to hide it in a secured package with another of my electronics. I was told to not open the bag until I reached my destination.
Lucky I opened it after I cleared security to find that the face of the phone had been shattered with glass shards sticking out, I bought this to the crews' attention and was told to send an email to a random email for the airlines and that the incident would be investigated later. So basically I was given the brush off.
Worst experience I have had while flying. Cons: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover. Pros: "Great crew, as usual. I get that the box probably contains some crucial equipment, but can you at least round the edges so I can lay my leg against it without cutting off my circulation to my foot?
Other than that, typical Qatar luxury as much as you're gonna find in coach. Pros: "Would be very happy to fly again on qatar if options for Indian food menu is increased".
Pros: "Overall better than most of domestic US or Korean national airline in terms of food and service. Too many redundant checks for no apparent reason. Pros: "Beautiful airplane with an incredibly hospitable staff. Food was delicious, seats were spacious and comfortable. Pros: "The crew on my side of the cabin was very good. The older style seats are actually more comfortable for taller and larger people.
My wife was virtually ignored by the male crew on her side of the aircraft. Pros: "Had the best flight experience of my life. Pros: "Airport staff were friendly, Flight crew were good. I was in an exit row so I can't comment much about normal economy, but my legroom was fine.
Deplaned onto a bus, that took us right to the Transfer Security which saved me a recently long walk. Pros: "The business cabin and the customer service was superb. Pros: "Very attentive flight attendants-very courteous and responsive to all of the folks sitting in the "cheap seats". Pros: "Very helpful staff both ways, an experience that we rarely see in major airlines these days.
We will definitely fly Qatar airways again. Cons: "15 hours flight no WiFi!!!!!! Last minute flight time change was sent via email..!!!! Almost 1 hour delay after boarding..!!! Pros: "Its like traveling in the old days when flight attendants were nice, good looking and absolutely helpful.
Planes are new and on time. Cons: "A 7 hours trip from qatar to kuala lampur, and they serve only a sandwich which in the first place doesnt taste good. Pros: "Incredible staff, fast boarding, great entertainment center.
Pros: "The crew, Sami and Juliana in particular, were absolutely amazing! Also, an allegedly five-star airline needs to upgrade aircraft which would make FlyDubai blush. Pros: "Nice crew. Spread people out more so that they aren't really uncomfortable for a 12 hour flight. Pros: "I was disappointed when i tried to change my departure date.
I was told one price and was charged a full round trip price at the end. Pros: "The airport in Doha is beautiful with great amenities and shopping. The quiet rooms are especially nice for a long layover. Cons: "Not allowing water on the flight made it extremely long and unbearable.
Cons: "Only 1 meal on a six hr flight was stingy. Unfriendly staff. No opportunity to choose seats despite checking in online the day before - we were allocated 2 adjacent seats but there were none others shown as available on the entire aircraft. Pros: "The flight was comfortable. The flight attendants were pleasant and attentive. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked.
I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them. Pros: "The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art.
Pros: "Boarding and crew great! Pros: "Crew were super friendly and helpful. Food was delicious, comfortable seats, great selection of entertainment. Pros: "It was a great flight! Pros: "Very friendly crew. The meals are good, nice variety. Hot food is hot. Pros: "Speedy boarding and good locker space" Cons: "Lack of room in seat especially with seat in front reclined. Pros: "Nice crew" Cons: "Comfort. Seats were very uncomfortable with absolutely NO leg room.
Pros: "Crew was nice" Cons: "Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows". My itinerary said KLM all over it, but in the fine print it said "operated by Delta.
The service is wonderful, from check in to inflight service. Everything went as planned. The food and drinks on board are free and they are an abundance of snacks, much more than we dreamed. The flight attendants are excellent" Cons: "No. Keep up the good work! Pros: "Crew was attentive. Cons: "We were bussed to the plane, there were long dark hairs on my pillow, and they are generous with snacks at close intervals, but the food could be much better.
The ideas are cute, but the actual food is pretty basic, which is disappointing for Virgin, who I hold in high regard. Or did. Pros: "The crew were really nice and seemed to genuinely care about the passengers, were approachable and were very happy to chat with passengers and help them out. Cons: "Unfortunately because the flight was delayed 2 times I was going to going to miss my connect flight to London.
So I canceled my trip. Pros: "Nobody are better hosts than the British. Great service, lovely people. Pros: "- Presence of entire box sets of some TV shows was a nice touch that I made good use of. Pros: "modern comfortable plane, in flight entertainment was good, service was outstanding.
Pros: "Great movie selection" Cons: "They need softer seats Pros: "Everything about my flights on Virgin Atlantic was amazing. The plane was new and comfortable, the seats seemed to recline more than in other airplane I have been.
The entertainment was good with a wide selection of movies and TV shows. The crew was incredibly nice and helpful and I had a really pleasant time talking with them. On the airport team side I can also say they were extremely helpful as I missed my flight and they promptly rebooked me on the next one 3h later, free of charge.
I think the stress of missing a flight was completely deflected by the help of the Virgin Atlantic crew at the desk so thank you for that! I loved all the small sides like the Boursin and crackers but I found the main meal a little bland l. Pros: "The crew were friendly. The boarding process was a mess. We had to wait in an enormous line and then take a bus to the flight. Cons: "Seatback TV is of the worst quality among airlines.
They really need to upgrade those. There was no group priorities when boarding. Process was chaotic. Food was meh. No internet. Cons: "Older media entertainment screen with hard to use touch interface. Pros: "Staff were excellent and very friendly, service was great, and the entertainment on board was very good.
I think everyone would have been more comfortable in the waiting area while this happened, or at least given the option to do so. I weight about 11 stone pounds and even I felt like I was taking up a lot of room in my seat. Pros: "Nothing" Cons: "I had to run for almost 2 miles every time I had to change the flight. On the way to India they lost my one bag, and on the way back to US they lost my both begs.
Crew smell was terrible, ladies used some perfume, some people was allergic to it". Pros: "The crew was friendly and professional, the food was good and offered frequently due to the long flight time The plane was comfortable even though nearly full.
Overall, it was a good experience and I would definitely fly with Virgin Atlantic again. Cons: "We were told over the phone that we could bring our kayaks with us to Africa but the airport staff denied not only our kayaks, but also our paddles which were in a standard ski bag. Their excuse was that both the kayaks and paddle bags were 2 inches too long.
We had record of the person we talked to and the time and date, but none of that seemed to matter. Now we are constantly trying to acquire the proper equipment with very little success. Pros: "I was selected for additional screening at the gate.
I have no problem with this at all. From the start I told them I am traveling with my fiancee. They tried to hold me back in a separate area after the screening and I once again told them my fiancee was waiting for me.
One staff memeber walked with me half way back to get her and then disappeared. By the time I found her and came back, the staff memeber was no where to be found. Now we had lost are spot in the line and had to go to the back of the line. We spoke to 3 different staff people about what was going on and everyone said, oh the guy over there will help you. But no one did. The staff had No idea how to run a security check or handle paople. There was No working wifi! There was no tvs in the seats, only the old style in the aisle.
The staff told me the plan was going to retire at the end of the month. The food was more for animals then for humans! We got updates by txt 10 mins before the staff updated the gate on our flight out from SFO. I have traveled all over the world with a lot of airlines and Never had such a poor service, but what is it to expect. It was United after all! Pros: "I had a great experience from start to end of my trip.
Most of the staff were pleasant and professional. Food wasn't okay and red wine on flight from Heathrow was delicious. That is the regular one served on virgin flight so was glad when I tasted the new one served on the flight from Heathrow, thinking it's been changed!
Pros: "Did not take the flight in the end" Cons: "My first leg flight was delayed and I booked through kayak on two different airlines and the first airline did not communicate with the second airline so 5 passengers ran to make the change and arrived 1 min after the jetbridge to get on the plane was pulled away.
It was incredible frustrating and could have very easily been avoided with communication from the airlines". Pros: "The movie selections and comfortable headsets made it possible to watch three movies uninterrupted. The food selections were well prepared. Flight attendants were helpful and efficient. People further up insist on boarding early and block the aisles in the process. Multiple levels of passport control and baggage checkout are chaotic, but that's for most all flights coming into USA?
By the time we got through passport control in Boston ur bags were waiting and we had no problems at all. I was graciously offered an iPad, but declined, however, the picture quality at my son's seat was also iffy. Both my long-haul flights had poor signage for toilets.
Pros: "Staff was friendly and welcoming. Pros: "Flight crew was awesome in premium economy" Cons: "The plane was really dirty!!!! Cons: "My video monitor didn't work so I couldn't watch movies, asked the crew twice to help and they never did.
Then to top off a terrible 10 hour flight with no entertainment, my bag never made it. Worst experience ever".
Pros: "The plane was very nice with great lighting. More food would have been nice as it was a long flight The crew were variable - most very helpful but one or two not so much" Cons: "Not enough food for everyone and no snacks between meals, which was very bad considering it was a 10 hour flight Entertainment was great, seats were OK certainly had worse ".
Pros: "Excellent service. It should be the benchmark for the airline industry. Pros: "Flight was on time.. Friendly crew. Good entertainment system" Cons: "Seats uncomfortable and leg room very tight. Didn't sleep well. I sat in both seats, and I compared the width of the seats and the distance from the seat edge to the back of the seat in front of it. Very disappointing. Pros: "Delta service and comfort is always excellent.
Pros: "Great entertainment options, best in class" Cons: "Earlier food service for more sleep". Pros: "Like the pleasantries from the Delta crew" Cons: "More snacks :!!!! Pros: "Packed flight. Ground crew did best to minimize carryon luggage. Flight crew were accommodating and cheerful despite almost 1H delay in departure. He did his best to minimize but still a jittery". Pros: "Boarded in good time, friendly crew, flight was comfortable, entertainment was good - and most importantly, landed on time!
They were a bit rude! Pros: "Entertainment was good and there was a choice of food. Pros: "The A was comfortable and the crew was efficient and cheerful. Pros: "Food was great.
Movie selection was good. I t was very unpleasant surprise both ways. Pros: "I had an awesome seat 10a with plenty of leg room.
Pros: "Crew was nice. Huge selection of movies that made the time fly by, and very easy to use as opposed to my other flight over.
Food was good. I love that you get tons of food and drinks more food than I could eat actually. I hate that it's so hard to get a seat assigned and a boarding pass before the trip. Pros: "The delta crew both ways between Portland and London was excellent! They saw to our every need and were smiling every air mile of the way. Plane" Cons: "Need to have food choices available for those with allergies.
Almost everything had gluten and soy in it and I am very allergic to those. I had to give away all snacks and most of my food. Also, please clean the bathroom every few hours". Pros: "It was horrible. Delta really should have cancelled and refunded the flight altogether.
Pros: "Crew were friendly. Food was ok. Needed all of it. Pros: "Everything. Food, staff, checking in. All were great" Cons: "Would have preferred they let me choose a window seat. Pros: "The crew where extremely friendly, helpful and visible. As the flight was being boarded the gate agent saw me with my cane and she upgraded me to a seat closer to the front of the plane without being asked.
Those extra little touches are appreciated". Pros: "Boarding was swift and cabin crew where attentive. Baggage drop was swift and luggage arrived quickly. Global entry at ATL was swift. The security screening at LHR was long and understaffed". Cons: "One of the older male flight attendants was not polite.
Got a ride, short response when asking him for anything. Cons: "I had the feeling they were short on crew staff, they were barely checking and I called them a couple of times, the blue light was on but no one came to check what I needed.
At first the reading lights were not working and they got those reset at least. One choice of food was not available anymore once they got to our seats. Pros: "Staff were friendly and attentive. Boarding was good - efficient and quick. Aircraft very noisy. Competition offers a much better service. Transfer in Atlanta was a nightmare, taking almost two hours from landing to getting to the domestic gate for the next sector. Pros: "The variety of what you could listen to or watch.
Liked the way the seats reclined. Plenty of leg room I am short. Pros: "There were alot of good movies to choose from, and the food wasn't bad. Pros: "Flight wasn't full so the service was very good lots of food and snacks and we arrived early too" Cons: "Music was a. Bit limited". Pros: "Crew, food was good, comfort" Cons: "The boarding..
We had to climb the steps to get in.. But the crew apologised". Pros: "Extra leg room with Sky priority" Cons: "We upgraded to Sky priority but we're not allowed to load with Sky priority. They made us wait for Zone 3. We also did not get the designated overhead space we paid for and had to put our bags under the seat in front of us. Cons: "The entry into the Atlanta airport after landing was somewhat chaotic.
Pros: "Super friendly and attentive crew. Good food. Nice new seats. Great tv entertainment options! Pros: "The crew were nice" Cons: "The wifi didn't work at all, the entertainment system wasn't working until they did a reboot during the flight".
Pros: "Plenty of movies and music to entertain" Cons: "Economy seats have no leg room and seats are very uncomfortable to your back during a 8hr flight. Flight attendants skipped rows for drinks, snacks, etc and would have to be called back. Paying close to a thousand per ticket, you'd expect a little better experience but oh well. Pros: "There wasn't much to like. Just about everything was wrong.
The plane was a newish , so it didn't feel old. The plane was very crowded; small seats, little leg room. The meals were mediocre and the cabin staff were just barely the good side of unhelpful, officious and unfriendly The flight was inexplicably 2 hours or more late in excellent weather.
No apologies given, the flight that was originally scheduled for 8 pm left close to 11 pm. While boarding the only light is a purplish ambient lighting that made it impossible to read anything, including the safety material, until the inflight entertainment was loaded up the lights are only controlled through software-actuated virtual buttons on the screen. The inflight entertainment system is hard to use, too, designed by idiots for use by geniuses.
But the very worst thing was the stress caused by Virgin Atlantic in just about guaranteeing that we would miss this flight. As it was I spent an entire day trying to get back on the flight I'd already paid for. There is still no explanation for this. They are not to be trusted. Cons: "Entertainment was working, watching movie when they said done didn't have do they were resetting system. They tried twice taking over an hour and it never came back on for anyone Pros: "Boarding and deplaning were efficient.
Crew was good. Seats were comfortable. Cabin temperature was a bit cold. No seat for me. I had to stay extra day because of it. No customer service available for a whole that time. I spent 3h trying to get in touch with them. No luck. Is hard to get hold of your customers service representative. Your Airline is a scammer". Adults Students over Youth Child Toddler in own seat under 2. Infant on lap under 2. The price shown for each flight will be the average for all passengers including any infants.
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